Cancellation / Refunds
We are committed to providing a high-quality service to our clients. We would not wish to think you have reason to be unhappy with the service that we provide to you.
We are unable to offer refunds if you want to cancel your training course.
Please note that course payments are non-transferable and non-refundable. If you are unable to complete the course, this will result in the loss of the full payment made.
If you have a Complaint
If you have a complaint during your course you must bring it to the attention of your course tutor at the earliest appropriate opportunity in order that remedial action may, if appropriate, be taken. Any outstanding complaint not resolved during the course must be notified to us in writing within 30 days of the scheduled end of the course. We have a strict complaints policy in which all staff adhere too. If your course tutor is unable to resolve any complaint to your satisfaction, Leanne Power, as Managing Director within the firm responsible for client care would become involved and would invoke the procedure as appropriate with a view to resolving the matter. A copy of the procedure is available on request.
Please send any queries or complaints to firstname.lastname@example.org